Data Protection

Bhaggo OI Privacy Policy — How We Protect Your Information

Protecting your personal data is our highest priority at Bhaggo OI. This Privacy Policy clearly sets out what data we collect, why we collect it, how we store it, and what rights you have.

Last Updated: 1 July 2026 Bangla Version GDPR Compliant
256-bit SSL Encryption
Never Sold to Third Parties
10 categories in Bangla
Regular Audits

Our Core Privacy Principles

The standards we uphold to keep your data safe at Bhaggo OI.

Industry-Standard Encryption

All your data is protected with 256-bit SSL encryption — the same standard used in the banking sector. Your password is never stored in plain text.

Never Sold to Third Parties

Your personal data is never sold or shared with advertisers. It is used solely for service delivery and legal purposes.

Your Data, Your Control

You may request to view, correct, or delete your data at any time. You also have the right to data portability.

Transparent Consent Process

Your explicit consent is obtained before any data collection. You can opt out of marketing communications at any time — with a single click.

Rapid Breach Alerts

In the event of a data breach, we will notify affected members within 72 hours and inform the relevant authorities as required by law.

Regular Independent Audits

Twice a year, independent third-party security experts review Bhaggo OI's data protection measures and provide recommendations for improvement.

1. Introduction & Scope of This Policy

Welcome to the Privacy Policy of Bhaggo OI (bhaggooi.ws). This document is here to help you understand how seriously Bhaggo OI takes your personal information and how it is managed.

This Privacy Policy applies to Bhaggo OI's website, mobile application, and all associated services. By using Bhaggo OI, you are considered to have accepted the terms of this policy.

We strive to comply with international data protection laws, particularly the core principles of GDPR. Our goal is to maintain complete transparency regarding your information and to respect your right to privacy.

In plain terms: We only collect information that is necessary to provide our services. Your data is never sold, never misused, and can be deleted upon request.

2. What Information We Collect

Bhaggo OI collects different types of information — some you provide directly, and some is collected automatically. Below is an explanation of each type and why it is collected:

Identity Information

Name, date of birth, and national ID number — used for account verification and age confirmation.

Contact Information

Mobile number and email — for OTP verification, password resets, and important notifications.

Financial Information

Payment method details and transaction history — for secure payouts and AML compliance.

Usage & Betting Data

Betting history, preferences, and platform activity — used to deliver a personalized experience.

Device & Technical Information

IP address, browser type, app version — for security and troubleshooting purposes.

Support Chat

Live chat and email conversations — for service quality improvement and dispute resolution.

3. How We Collect Information

Bhaggo OI collects information through a number of methods, each of which is explained in detail below:

1
Information Provided Directly

Through registration forms, KYC uploads, payment details, support interactions, and competition entries.

2
Automatically Collected

Device and usage information collected from cookies, log files, and web beacons while browsing the platform.

3
From Third Parties

Limited data from payment gateways (bKash, Nagad), identity verification agencies, and fraud prevention partners.

Please note: Bhaggo OI will never ask for your password or full payment details over the phone or by email. If you receive such a request, it may be a scam.

4. How Your Information Is Used

Bhaggo OI uses your information for specific and legitimate purposes. Each purpose is explained below:

  • Account Management: To create your account, verify your identity, and ensure secure login.
  • Service Delivery: For processing bets, handling payments, and delivering promotional offers.
  • Security & Fraud Prevention: To detect suspicious activity and keep accounts secure.
  • Legal Obligation: To fulfil AML and other regulatory obligations.
  • Service Improvement: To fix app bugs, build new features, and improve the overall experience.
  • Personalized Experience: To show you relevant bonuses and offers based on your preferences — only with your consent.

What we never do: We do not sell your data, use it for unauthorised marketing, or share it with unrelated third parties.

5. Data Sharing Policy

Bhaggo OI does not sell your personal data to third parties. However, data may be shared in the following limited circumstances:

  • Payment Processor: bKash, Nagad, Rocket, and similar providers only receive the information necessary to process a transaction.
  • Identity Verification Partners: Licensed and contracted providers that assist with the KYC process.
  • Legal Authorities: By court order or to fulfil legal obligations, only the minimum necessary information is disclosed.
  • Cloud Service Provider: For data storage, under strict confidentiality agreements.
  • Business Transfer: You will be notified in advance in the event of a merger or acquisition.

When sharing data with third parties, we sign Data Processing Agreements (DPA) and ensure they maintain the same standard of protection we do.

6. Data Storage, Location & Retention

Your data is stored in secure data centres that comply with international security standards, equipped with physical security measures, firewalls, and access controls.

  • Account & Transaction Information: For the duration of active account use and up to 5 years after closure, as required by law.
  • KYC Documents: Up to 7 years after account closure (in compliance with AML regulations).
  • Support Conversations: Up to 2 years, for quality improvement purposes.
  • Marketing Consent: Until consent is withdrawn, or a maximum of 3 years.
  • Cookie Data: From 1 day to 2 years, depending on the cookie type.

Once the specified retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified.

8. Your Data Rights

As a Bhaggo OI member, you have the following rights over your data:

Right of Access

You may request to view the information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

Under certain conditions, you may request the deletion of your data.

Right to Portability

The right to receive your data in a machine-readable format.

Right to Restrict Processing

The right to request a temporary pause on the processing of your data under certain circumstances.

Right to Object

The right to object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days. For complex cases, this may extend to a maximum of 60 days — and you will be informed accordingly.

Important: Certain legal obligations may prevent the complete deletion of some data — for example, transaction records must be retained for a specified period under AML regulations.

9. Protection of Children & Minors

Bhaggo OI strictly prohibits registration by anyone under the age of 18. We do not knowingly collect any information from minors.

If we become aware that any data belonging to a minor has been collected inadvertently, it will be deleted promptly and the account will be closed. If a parent or guardian believes their child's information is held by us, please contact support immediately.

10. Privacy Contact

For any questions about our Privacy Policy, to exercise your rights, or to report a data breach, please contact our dedicated Privacy Team:

Email
support@bhaggooi.ws
Live Chat
24/7 in Bangla
Response Time
Within 30 Days

Policy Updates: If this Privacy Policy is updated, you will be notified in advance by email or app notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

Frequently Asked Questions

Closing or temporarily suspending your Bhaggo OI account is straightforward and can be done in two ways. First, simply contact our live chat support and say you'd like to temporarily suspend or permanently close your account — the support team will verify your identity and take action within 24 hours. Second, you can activate self-exclusion directly from the Responsible Gaming section, choosing any period from 1 day up to 5 years. Be sure to withdraw your balance before permanently closing your account. While your account is closed, login is fully disabled and all marketing communications are stopped.

The best place to find Bhaggo OI's latest promotions and bonus offers is Voucher Page. Personalised offers are also displayed on your dashboard when logged in. Weekly cashback is typically updated every Monday, reload bonuses arrive on Fridays and Saturdays, and seasonal offers (such as during IPL and BPL seasons) go live at special times. Enable push notifications on the app to be notified the moment new offers drop. If you have email subscriptions active, a weekly summary will also be sent to you.

Enjoy betting on a safe platform

Your data is safe — join Bhaggo OI today.

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